The client is an international billion-dollar elevator maintenance company. It provides maintenance, repair, and renewal of elevators and escalators.

The Task

The company got pushed into a dispute with a local family that had access to powerful political connections.

Another ongoing problem was the disagreement between the company stakeholders and its employees which got escalated to the point where Indian employees were arrested and jailed.

These two disputes brought the company to the brink of closure.

Action Plan

Team INOJO approached both the parties involved and came up with a set of guidelines that were in the interests of both concerned.

Resolution

After rounds of negotiations, the dispute was settled amicably. Members of both sides were appointed as members of the company’s board as a long-term solution.